Refund policy

A.J BAO & L.T NGUYEN & H.Y TONG
RETURN & REFUND POLICY
Website: 86qzm0-2e.myshopify.com
Location: Victoria, Australia
Effective Date: August 18, 2026

IMPORTANT HYGIENE & HEALTH NOTICE
Due to strict public health and hygiene regulations surrounding personal bathroom care products (toilet seat pads and
covers), special return conditions apply. Please review this policy carefully before making a purchase or initiating a return.

1. AUSTRALIAN CONSUMER LAW GUARANTEE
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled
to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure
does not amount to a major failure.
Nothing in this policy limits or alters your statutory rights under the Australian Consumer Law.
2. CHANGE OF MIND RETURNS (HYGIENE POLICY)
Because our products are sanitary bathroom items, we must maintain strict health protocols:
Eligibility Period: You may request a change-of-mind return within 30 days of receiving your item.
Hygiene Condition: For health and hygiene reasons, toilet seat pads/covers can ONLY be returned if they are
unopened, unused, unwashed, in their original sealed packaging, and with all original tags attached.
Opened Packaging: Any item that has been opened, removed from its protective film/pack, or attempted to be fitted
onto a toilet seat cannot be returned for a change of mind due to hygiene risk.
Return Shipping Costs: For change-of-mind returns, the customer is responsible for paying all return shipping and
handling costs. Original shipping fees are non-refundable.
3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is defective, damaged in transit, or different from what you ordered:
Please inspect your order immediately upon delivery.
Contact us within 7 days of delivery at EbecaIckinson4745@outlook.co.il with your order number, a clear description
of the issue, and photograph/video evidence showing the defect or damage.
If verified, we will provide a pre-paid return shipping label and arrange a free replacement or a full refund at no
additional cost to you.

4. HOW TO INITIATE A RETURN
To request a return, please follow these steps:
Send an email to EbecaIckinson4745@outlook.co.il with the subject line "Return Request - [Your Order Number]".
Include proof of purchase (order confirmation or invoice) and state the reason for return. If damaged/defective, attach
clear photos.
Our support team will review your request within 2 business days and provide return authorization and shipping
instructions.
Pack the item securely in its original sealed condition and ship it to our facility in Kensington, VIC.
Note: Unauthorised returns sent back without prior approval will not be processed or accepted.
5. REFUNDS & PROCESSING TIME
Once your returned item is received and inspected by our warehouse team, we will notify you of the approval or rejection
of your refund based on the item's condition.
Approved Refunds: Will be processed automatically to your original payment method within 5–7 business days.
Processing Delays: Depending on your bank or credit card provider, it may take additional time for the refunded
funds to officially post to your account balance.
6. NON-RETURNABLE ITEMS
The following items are strictly non-refundable:
Items that have been opened, used, fitted, or washed.
Items purchased during final clearance or gift cards.
Items returned after the 30-day window has expired.

Contact & Return Address Information
Business Name: A.J BAO & L.T NGUYEN & H.Y TONG
Online Store: 86qzm0-2e.myshopify.com
Contact Email: EbecaIckinson4745@outlook.co.il
Return Address: 88 McConnell St, Kensington VIC 3031, Australia